Yesterday we reported that a number of editors in Hollywood had been reporting a widespread problem of Mac Pros crashing that are running Avid Media Composer.
Today, Avid is confirming that the root cause for a reboot issue encountered by some of our customers has been identified and is unrelated to Avid and its creative tools, Google confirmed that a Chrome update “may have shipped with a bug that damages the file system on macOS machines.” Google has paused its release and provided instructions for affected users.
The fix requires booting into recovery mode and entering a few commands into the terminal to roll back the update.
This is not the first time that a Chrome update has caused issues. Some previous updates caused FCP X to crash.
Avid is pleased that the reboot issue facing some customers is solved and while Avid products are not the root cause, we’re keeping an intense focus on bringing all of our customers back online and back to work. Over the past 36 hours, the deep dive of due diligence working closely with Apple, PACE and other partners exhausted all options and we’ve landed in the right place as quickly as possible. We owe our special thanks to Avid’s customer and user community for their typically strong show of support at this time, especially to those who welcomed our engineers into their studios to troubleshoot.
Avid CEO Jeff Rosica
