Convergent Design is shutting down the service and repair of Odyssey/Apollo units and the creation of new activation keys.
It is amazing that Convergent Design continued to support the Odyssey/Apollo years after they stopped selling them. I still have an Odyssey 7Q+ and I still use it to this day, as do a lot of other people who still have them. The Odyssey series was ahead of its time and it offered features that no other manufacturer did.
Here is what Mike Schell has written:
We shipped our first Odyssey in 2014 – 10 years ago. Amazingly, most Odysseys are still in use today. Unfortunately, while your Odyssey/Apollo hopefully has many years of life, we are now shutting down the service and repair of these units and the creation of new activation keys. Yes, the party has come to an end.
If you need your unit repaired, please ship it ASAP to the following address:
Convergent Design Inc
Attn: RMA
4445 Northpark Dr. Suite 102C
Colorado Springs, CO 80907 USA
Please include your contact information (name, email, phone number, return address) and a short description of the requested repair/problem. This is a new address, as we moved four months ago.
Activation keys are also available until 31 October. The Raw bundle is $195 USD, while the Apollo (4-channel recording) option is $395 USD. Please send your Odyssey serial number to initiate the process – email requests to Mike.
If you need access to the firmware, CD transfer tools or LUTS, please visit this Dropbox folder.
I want to thank everyone for their suggestions, support, and kind words throughout the years. It’s a bittersweet departure but a necessary one. If you have questions or concerns, I can be reached at [email protected] or via phone/text at ++(719) 661-3388.
Thank you-
Mike Schell
PS. To further extend the life of your Odyssey and/or correct flaky operation, you should reload (reflash) the firmware at least once a year—even if it’s the same version (we recommend the 2018 version). The flash memory bits will lose some electrons over time and become unreliable. Sometimes, these bits will be read as a “1” and other times as a “0.” Reflashing the memory restores the full electron charge, ensuring the bits are read reliably. This recommendation applies to all your gear. Note that regular firmware updates accomplish this task automatically.
