Canon Australia has issued a recall for early versions of the R5 C. The recall is due to a manufacturing defect in the autofocus where the camera can go in and out of focus when recording video.
Just to be crystal clear, this recall is only for the small number of units that were delivered to customers prior to this issue being identified.
Here is the Support News that canon Australia issued four days ago:
Customers who recently purchased the EOS R5 C digital cinema camera
It has been discovered that the following minor defect may occur in some EOS R5 C digital cinema cameras. We sincerely apologize for any inconvenience and concern this may cause to customers using this product. We will continue to ensure thorough quality control so that customers can use this product with peace of mind.
Issue
Due to a manufacturing defect in the autofocus, the camera may repeatedly go in and out of focus in movie mode.
Products
Selected units of the EOS R5 C digital cinema camera.
Our action
We are aware that a very small number of units have been delivered to customers prior to this issue being identified. For those who received their unit on or before 21 March 2022, please contact the retailer you purchased the product from to organize the return and replacement of your camera. We appreciate your understanding.
For those customers eagerly awaiting their EOS R5 C we expect this may delay the shipping of your product.
Contact information
13 13 83 or email [email protected]
It is unclear whether or not this is a problem that was identified in R5 C units that were shipped to other parts of the world or not. I haven’t been able to find any other recall notices on other canon sites.
Luckily for Canon, not a lot of R5 C units have actually shipped. This issue may well affect the rollout and customers who placed orders could have to wait a bit longer to see their cameras.
